O2 Offers a No Questions Policy for Refunds
There are times when signing up for a service is quite discouraging. Looking at the termination policies and the cancellation fees, it makes perfect sense that there are users who would prefer to go with SIM less handsets rather than being stuck with a single network operator (and a single mobile number) for about 18 months to two years.
Aside from large costs, there are also roaming fees, bandwidth allowances and other information that should be studied before signing up. The worst case is for users to suddenly realize that one of the locations they frequent do not have coverage for a specific network.
In order to avoid this from happening to consumers, O2 UK is demanding that other network operators should also be open with their clients. There are plenty of places in the UK that suffer from having little to no network coverage. If a would be client comes from such as location, it would be best for the network to be able to inform the person when they sign up for the service.
Since leading by example is often the best way to go, O2 has applied a no questions asked policy. This is quite crucial for many users, and with 15 days for subscribers to decide, it is really quite the generous offer.
O2’s biggest concern is about coverage. Since other network operators are all too eager to boast about the size, speed and stability of their services, it makes it harder for consumers to make an educated decision. Being able to know if the network has coverage in areas that a person frequents (such as home, school or work) is very important, and it is often a piece of information that is taken for granted.
O2’s spokesperson adds: “No operator can guarantee a perfect experience to their customers. But what we can and should guarantee is that they have been given honest and accurate information.”
