iPhone 4 Debacle: Steve Jobs Needs Better PR
According to Gary Marshall of Tech Radar, “maybe Steve (Jobs) should blog”.
The man has a point, not that Steve Jobs needs to start blogging sometime soon (though that would work too), but that Apple needs to change the way it interacts with the world.
Sure, they make decent enough products to become one of the largest developer-manufacturers in the world, but that does not mean that the world likes them. Steve Jobs has personally earned a reputation in the industry as the cranky old man who has a distorted view of reality, and the folks at Cupertino under him are not falling far from the Apple tree (and yes, pun intended).
They even went as far as telling the world that they forgo having PR, which is why they take things to a personal level –which is outright unprofessional and bad for their company. They have the option of taking things personally, but that does not mean they can lash out in the very same way.
It would be silly to believe that they have taken 22 days tackling the iPhone 4’s antenna issue and have only come up with such a crude solution. While a free iPhone case has been on the list of solutions early on, it is not something that a company that considers itself a rival to Microsoft and Google would waste so much time on.
There is no excuse that is acceptable at this point. While users will certainly appreciate a full refund, this does not bode well for those avid Apple supporters who have been hoping to use the iPhone 4. These people have remained loyal users to the Cupertino based company, and are willing to stick it out even with a faulty smart phone, and the best that Apple can do is a cheap free case (not even the slightly better looking iPhone bumper).

